When ordering via our webshop, our customers can choose from the payment options PayPal, credit card or prepayment.
What payment options are offered?
Which countries do you ship to?
We currently ship to Germany, Belgium, Austria and France.
I am not from France, Belgium, Austria or Germany and would like to buy a product?
Please contact us by telephone on +49 6323 9374650 or send us an e-mail to bestellungen@ebinger-gmbh.com.
How are the goods dispatched?
We send parcels by UPS, palletised goods are sent by a forwarding agent.
Where is my delivery?
The goods leave our premises as soon as you receive the invoice by e-mail.
In the case of pallet shipping, the delivery will be notified by the shipping company.
For parcel tracking, please contact us. For technical reasons, we are currently unable to provide automated parcel tracking.
Can I view or test the products before I buy them?
You are welcome to view the products before purchasing them at our factory in Rhodt or at a trade fair where we are represented as an exhibitor.
You can find our trade fair dates under Ebinger GmbH | Dates of our trade fair participations
Unfortunately, we are unable to provide test devices.
What are your opening hours?
Administration:
Monday to Thursday:
07:30 - 12:00 Uhr & 12:30 - 16:30 Uhr
Fridays:
07:30 - 13:30 Uhr
Goods receipt:
Monday to Thursday:
07:30 - 12:00 Uhr & 12:30 - 15:30 Uhr
Fridays:
07:30 - 13:00 Uhr
How can I return my item?
There is a fourteen-day right of cancellation within the framework of the distance selling contract. The return costs are to be borne by the buyer. Please use the cancellation form.
You can download it here.
Would you like to return a used device?
Please contact us by e-mail.
I have a complaint or need technical support, how can I contact you about this?
Please send us an email with as detailed a description of the fault as possible, stating the item number and invoice number, to info@ebinger-gmbh.com or by Whatsapp to +49 6323 9374650.
Our technical support will contact you and discuss the next steps with you
My product is defective, how can I repair it?
Our products are designed so that you can carry out the repair yourself with a little manual dexterity and standard tools. This avoids the need to send the product to our workshop and reduces Co2 emissions caused by unnecessary transport.
Don't have the confidence to carry out the repair yourself?
We have an in-house repair workshop and will be happy to assist you with repairs.
Please contact us in advance either by telephone on + 49 6323 9374650 or by e-mail using our contact form.
I need a spare part, where can I order it?
On our website you will find the right spare parts list for all common items
Simply enter the article number from the rating plate in the search bar.
Under ‘Downloads’ you can download the spare parts list and order the required part by e-mail .
Where can I find design drawings and data sheets?
On our website you will find the appropriate step files and data sheets for all common items.
Simply enter the article number from the type plate in the search bar.
You can download the CAD drawing and data sheets under ‘Downloads’.