Cancellation policy

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have already been duly informed of your right of cancellation.

In the case of a contract for several goods which you have ordered together and which are delivered separately, the cancellation period of 14 days begins on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

In the case of a contract for the delivery of goods in several partial consignments or pieces, the cancellation period of 14 days begins from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece.

To exercise your right of cancellation, you must inform us, the

Ebinger GmbH, Edesheimer Str. 51, DE-76835 Rhodt / Germany

represented by the managing director Markus Ebinger
Fon : +49- (0) 6323-937 465-0
Fax: +49- (0) 6323-937 465-20
Mail: info@ebinger-gmbh.com
www.ebinger-gmbh.com

by means of a clear declaration (e.g. by post, fax or e-mail) of your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory.

You can also find the form [linked here].

If you make use of this option, we will send you a confirmation of receipt of such a cancellation without delay (e.g. by e-mail).

To comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of cancellation:

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs incurred by choosing a delivery other than the standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive your cancellation notice. We will use the same means of payment for the refund that you used for the original transaction, unless expressly agreed otherwise. Under no circumstances will you be charged any fees for the refund. However, we may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us, Ebinger GmbH, Edesheimer Str. 51, DE-76835 Rhodt, immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired..

You shall bear the direct costs of returning the goods.

The costs are calculated as follows for returns by our parcel service up to a maximum of around EUR 40.00 or for returns by our forwarding agent:

bis 100kg        95,- EUR
bis 200kg        185,- EUR
bis 300kg        265,- EUR
bis 400kg        375,- EUR
bis 500kg        465,- EUR
Prices incl. 19% VAT.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check their condition, properties and functionality.

Note on dispute resolution:

The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. Further information is available at the following link:

http://ec.europa.eu/consumers/odr.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.